Last Updated: October 30, 2026
At Luvetix, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been confirmed.
Business days exclude weekends and applicable public holidays.
During busy periods, promotional events, or circumstances beyond our control, processing may take longer. If a significant delay occurs, we will make reasonable efforts to provide an update.
2. Shipping and Delivery Time
After an order has been dispatched, estimated delivery generally takes 7–20 business days, depending on the destination, shipping method, customs procedures, and local delivery conditions.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates. Actual delivery times may vary due to circumstances outside our control.
3. Shipping Confirmation and Tracking
When tracking information is available, we may provide a shipping confirmation or tracking details by email.
Please allow time for the carrier’s tracking system to update after dispatch. Tracking information may not appear immediately.
If you have questions about the status of your order, contact us at go@luvetix.com and include your order number.
4. Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Luvetix is not responsible for delivery delays or failed delivery caused by incorrect or incomplete addresses supplied by customers. If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.
5. Shipping Fees
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular order or promotion, the applicable terms will be shown at checkout or in the relevant promotional information.
6. Customs, Duties, and Import Taxes
Depending on the destination country or region, an order may be subject to customs duties, import taxes, or other fees.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility. Customs inspections or other import procedures may also affect delivery times.
7. Delayed, Lost, or Damaged Packages
If your package appears to be delayed, please check the tracking information first. If the tracking information has not changed for an extended period or the package appears to be lost, contact us so we can review the situation.
If an order arrives damaged, please contact us promptly and provide your order number, a description of the issue, and photographs of the damage where possible.
We will review the information and explain the available resolution in accordance with our policies and applicable law.
8. Delivery Issues
If tracking indicates that an order has been delivered but you have not received it, please check with household members, neighbors, your local delivery office, or the carrier where appropriate. You may also contact us for assistance.
Resolution depends on the circumstances and the available shipping information.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at go@luvetix.com.
We will try to accommodate your request if the order has not yet been processed or shipped. Once an order has been dispatched, cancellation or address changes may no longer be possible.
10. Contact Us
For shipping questions or delivery assistance, please contact:
Brand: Luvetix
Contact Person: STEVLIN SUMITF
Email: go@luvetix.com
Phone: 8135758118