Last Updated: October 30, 2026
At Luvetix, customer satisfaction is important to us. This Return & Refund Policy explains how to request a return, exchange, or refund for eligible purchases made through our website.
1. Return Eligibility
Customers may request a return within 30 days of delivery, provided the item meets the conditions described in this policy and applicable law.
To be eligible for a return, an item should generally be:
- Unused and unworn.
- In its original condition.
- Returned with its original packaging and included accessories, where applicable.
- Accompanied by proof of purchase or an order number.
For hygiene and product-safety reasons, certain items may not be eligible for return if they have been worn, used, or otherwise fall within a lawful exception. Any applicable restrictions will be communicated where relevant.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
2. Items Received Damaged, Defective, or Incorrect
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.
Include the following information in your message:
- Your order number.
- A description of the problem.
- Clear photographs of the item and any visible damage, if applicable.
We will review your request and explain the available options, which may include a replacement, return, or refund, depending on the circumstances and applicable law.
3. How to Request a Return
To request a return:
- Email go@luvetix.com with the subject line “Return Request.”
- Include your order number and the reason for the return.
- Wait for our response and return instructions before sending the item back.
- Package the item securely and follow the instructions provided.
Please do not send a return to an address that has not been confirmed by our customer service team.
4. Return Shipping Costs
For a return due to a change of mind or an order placed incorrectly by the customer, the customer may be responsible for return shipping costs, where permitted by applicable law.
If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will review the circumstances and explain the appropriate resolution, including responsibility for reasonable return shipping costs where required.
Original shipping charges, customs fees, and other charges will be handled in accordance with the circumstances of the return and applicable law.
5. Refund Process
Once a returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.
We aim to initiate approved refunds within 5–10 business days after the return has been received and approved. The time it takes for the funds to appear in your account may vary.
If a refund has not appeared after a reasonable period, please contact us with your order details.
6. Exchanges
If you would like to exchange an eligible item, contact us at go@luvetix.com.
Exchange requests are subject to product availability and our review of the request. If an exchange is unavailable, we will explain the available alternatives.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will try to cancel the order if it has not yet been processed or dispatched. Once the order has shipped, it may no longer be possible to cancel it, and the return procedure may apply.
If a cancellation is accepted before dispatch, any eligible refund will generally be issued to the original payment method.
8. Non-Returnable Items
Where permitted by applicable law, certain products may be excluded from returns, including items that have been worn or used in a manner that makes them unsuitable for resale, or items specifically identified as non-returnable before purchase.
This section does not exclude returns or remedies required by applicable consumer protection laws.
9. Contact Us
For return, exchange, or refund assistance, please contact:
Brand: Luvetix
Contact Person: STEVLIN SUMITF
Email: go@luvetix.com
Phone: 8135758118